Contact Us
We'd love to hear from you
Get in Touch
Have questions about TokP3? Need help with video conversion? Experiencing technical issues? We're here to help!
General Support
Questions about how to use our service, supported platforms, or general inquiries.
Response time: Usually within 24 hours
Technical Issues
Report bugs, conversion errors, or other technical problems.
Response time: Priority support within 12 hours
Copyright Concerns
Report copyright infringement or submit DMCA takedown requests.
Please see our DMCA policy for details
Business Inquiries
Partnership opportunities, advertising, or business-related questions.
Response time: Within 48 hours
Frequently Asked Questions
Before contacting us, you might find your answer in our comprehensive FAQ section on the main page.
Common Issues:
- Video not converting: Check if the video is publicly accessible and the URL is correct
- Rate limit reached: You're limited to 3 conversions per day per IP address
- Platform blocking: Some platforms occasionally block cloud servers
- Poor audio quality: Try selecting a higher quality setting (320kbps)
Alternative Contact Methods
GitHub Issues
For technical issues and feature requests, you can also create an issue on our GitHub repository.
Community Forum
Join our community discussions and get help from other users and our team.
Response Time Expectations
We strive to respond to all inquiries promptly:
- Technical Issues: Priority response within 12 hours
- General Support: Within 24 hours
- Business Inquiries: Within 48 hours
- DMCA Requests: Within 24 hours as required by law